Right of return policy
At by Lassen you always have a 14-day right of return policy from the day you receive the item as long as the product has not been used and is in its original packaging. When by Lassen has accepted the return, we will transfer your refund or exchange the product as you prefer. The purchase amount will be repaid in the same form of payment used in the original transaction, unless expressly agreed otherwise. No charge will be applied in connection with repayment.
The following criteria must be met in order for the product to be returned:
1. To use your right of withdrawal, by Lassen must be informed within 14 days after the day you received your goods of your decision to withdraw your purchase. This must be a written statement to firstname.lastname@example.org
2. The return form can be sent along with the goods. Download the form here
3. Send the product(s) to:
Nybo Bakke 4
It costs approx. between DKK 500 - 800, depending on the place of dispatch and product. The price is an estimate and is based on returns from Denmark.
by Lassen does not pay the postage or packaging costs of returning the goods. by Lassen is not responsible for the package until it has been received. We therefore recommend that you send the product with registered mail and insurance.
If, upon receipt of your goods, you discover a defect in the product, or if by Lassen has made an error in the shipment of your product(s), please contact us immediately at email@example.com
When the claim has been approved, by Lassen will credit you for your shipping costs (max. EUR 10 / DKK 75).
by Lassen reserve the right to withhold repayment until we receive the returned goods, or until we have received documentation that the goods have been shipped to us, whichever is earliest.
by Lassen reserves the right to assess the depreciation of the goods, if the goods in question have been used.