Customer service

Contact information

• • Email addressinfo@bylassen.com
  • Business addressNybo Bakke 4, 7500 Holstebro, Denmark
  • VAT numberDK-31423406

  Frequently asked questions

  Delivery time

  by Lassen strives to ship purchased products as soon as possible, usually within 1-3 days after registration of purchase and payment. Items ordered on a weekday before 11.00 are usually shipped on the same day.

  If the item is not in stock, longer delivery time is expected. An estimated delivery date is always available on the specific product page, and final delivery confirmation will be available on your order confirmation. You should expect additional delivery time from GLS/UPS, whose services we use to deliver our products.

  100-day return policy

  At by Lassen you always have a 100-day right of return policy from the day you receive the item as long as the product has not been used and is in its original packaging. When by Lassen has accepted the return, we will transfer your refund or exchange the product as you prefer. The purchase amount will be repaid in the same form of payment used in the original transaction, unless expressly agreed otherwise. No charge will be applied in connection with repayment.

  Claims and warranty

  All products purchased on bylassen.com are covered by the Sale of Goods Act two-year warranty, which means you can submit a claim about a product defect up to 2 years after the date of purchase. The warranty does not apply in cases of improper use, wear and tear or lack of maintenance.

  Payment and security

  At by Lassen you can pay for your purchase with Visa/Dancard, Visa Electron, Mastercard and PayPal. All amounts are incl. 25% Danish VAT and are in Euro or Danish kroner. The amount will be withdrawn from your account when the products have been shipped from our warehouse.

  The payment between the cardholder and by Lassen is made via an encrypted SSL (Secure Socket Layer), which means that it is safe to shop with by Lassen. PBS handles your payment information, and by Lassen or other external parties have no access to your data. Your personal data such as name, shipping address, etc. are treated as 100% confidential, and we therefore guarantee that no one other than by Lassen has access to them.