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Contact us: +45 36 16 80 00
Opening hours: Mon - Fri 9.30-17.00

Contact Customer Service

 

by Lassen Aps
Office (9:00-17:00)
Holbergsgade 20
1057 Copenhagen K
Denmark

Tel.: +45 36 16 80 00
E-mail: info@bylassen.com
VAT: 31423406

 



 

Terms and conditions


By making a purchase on the bylassen.com website, you automatically accept the following terms and conditions. We recommend that you read the conditions carefully before accepting a purchase on bylassen.com. by Lassen is not responsible for printing errors and sold-out items.

 


 


Shipping and Delivery


Shipping
by Lassen strives to ship purchased products as soon as possible, usually within 1-3 days after registration of purchase and payment. Items ordered on a weekday before 11.00 are often shipped on the same day. You should expect additional delivery time from Post Nord/UPS, whose services we use to deliver our products. See chart with estimated delivery times and prices HERE. by Lassen cannot be held responsible for delays on the part of Post Nord/FedEx.
 
Shipping Costs
Within Europe shipping is free if you spend over EUR 130* on bylassen.com. For purchases below the amount of EUR 130, a shipping fee is applied. See prices below. All items are shipped through GLS or UPS and sent as an insured package.
 

Countries within Europe: Expected delivery time
by GLS/UPS:
Cost of delivery for purchases
less than EUR 130*:
Denmark 1-3 days 49 dkk
Norway 2-5 days 19 euro
Sweden 2-5 days 15 euro
Germany 2-5 days 15 euro
Finland 2-5 days 19 euro
Rest of Europe 2-5 days 29 euro

 
Countries outside Europe: Expected delivery time
by GLS/UPS:
Cost of delivery*:
Outside Europe, accessories 3-8 days 39 euro
Outside Europe, furniture 5-10 days 120 euro

* Please note, Mingle, The Tired Man, The Tired Man Footstool, My Own Chair, My Own Chair Footstool & Conekt not included. Send us an e-mail or call for freight.
Tel.: +45 36 16 80 00
E-mail: info@bylassen.com

In-store pickup
You can also choose to pick up your purchases at our store located at Holbergsgade 18, DK-1057 Copenhagen K. Please be aware that delivery times may apply even if you choose to pick up your purchases directly from us.

 


 


Returns


Right of return policy
At by Lassen you always have a 14-day right of return policy from the day you receive the item as long as the product has not been used and is in its original packaging. When by Lassen has accepted the return, we will transfer your refund or exchange the product as you prefer. The purchase amount will be repaid in the same form of payment used in the original transaction, unless expressly agreed otherwise. No charge will be applied in connection with repayment.

The following criteria must be met in order for the product to be returned:

  1. To use your right of withdrawal, by Lassen must be informed within 14 days after the day you received your goods of your decision to withdraw your purchase. This must be a written statement – e.g. by letter or e-mail (before the deadline).
  2. The return form can be sent along with the goods. Download the form here. (Not mandatory)
  3. Send the product(s) to:

by Lassen
Holbergsgade 18
1057 Copenhagen K
Denmark 
 
Please note!
There is no right of withdrawal of upholstered furniture (The Tired Man, The Tired Man Footstool, Mingle, ML33, My Own Chair, My Own Chair Footstool).
by Lassen does not pay the postage or packaging costs of returning the goods. by Lassen is not responsible for the package until it has been received. We therefore recommend that you send the product with registered mail and insurance.
If, upon receipt of your goods, you discover a defect in the product, or if by Lassen has made an error in the shipment of your product(s), please contact us immediately at info@bylassen.com
When the claim has been approved, by Lassen will credit you for your shipping costs (max. EUR 10 / DKK 75).
by Lassen reserve the right to withhold repayment until we receive the returned goods, or until we have received documentation that the goods have been shipped to us, whichever is earliest.
by Lassen reserves the right to assess the depreciation of the goods, if the goods in question have been used. 
 


 


Claims & Warranty


All products purchased on bylassen.com are covered by the Sale of Goods Act two-year warranty, which means you can submit a claim about a product defect up to 2 years after the date of purchase. The warranty does not apply in cases of improper use, wear and tear or lack of maintenance.

For all claims, the following return form must be attached to the product. Download the form here.



 


 


Payment


At by Lassen you can pay for your purchase with Visa/Dancard, Visa Electron, Mastercard, etc. All amounts are incl. 25% Danish VAT and are in Euro or Danish kroner. The amount will be withdrawn from your account when the products have been shipped from our warehouse.

 
 


 


Security


The payment between the cardholder and by Lassen is made via an encrypted SSL (Secure Socket Layer), which means that it is safe to shop with by Lassen. PBS handles your payment information, and by Lassen or other external parties have no access to your data. Your personal data such as name, shipping address, etc. are treated as 100% confidential, and we therefore guarantee that no one other than by Lassen has access to them.


 


 


Manuals

 

Instruction for Frame APP

Download our by Lassen app free of charge from the App Store (search for bylassen) and experiment with the special 3D effect and see how Frame would look on your walls. Print the marker here, place it on the wall and scan it with your iPad to view your personal Frame combination in interaction with your home interior.





Instruction for Frame shelf

by Lassen introduces new shelves for the Frame flexible storage solution. Initially, shelves will be available for the two largest modules, Frame 42 and 49, providing the modules with an extra dimension.

Frame shelves are the perfect choice for those who wish to storebooks, exhibit their favourite bric-a-brac, or showcase their collection of glossy magazines. The possibilities for individual combinations are endless.




Instruction for Frame

A Mogens Lassen sketch from 1943 forms the starting point for Frame, a flexible storage solution comprised of square boxes in cubic frames. Frame modules can be hung directly on the wall, connected together, stacked, or stand on their own on the floor. Combine Frame modules into a classic shelf, a unique sculpture or something entirely new. The individual combination options are endless. Frame is manufactured in Denmark and created with attention to detail. Frame unites functionality, quality and aesthetics. You decide the ultimate look.



Instruction for Flow

In 1946, Mogens Lassen took part in a competition to design wallpaper with a contemporary pattern. The result was a series of graphic wallpapers including 'Flow'. Today, the wallpaper continues to look modern and it adds character and atmosphere wherever it appears. No wonder he won the competition.






Cleaning of Kubus

With a sharp sense of contemporary Functionalist style, Mogens Lassen designed the iconic Kubus candleholder in 1962, a piece once reserved solely for family and close architect colleagues. The Kubus is still crafted in Denmark, and among architects and design connoisseurs it has acheived the status of a modern international design icon.





Cleaning of Line

With a sharp sense of contemporary Functionalist style, Mogens Lassen designed the iconic Kubus candleholder in 1962, a piece once reserved solely for family and close architect colleagues.
In 1983 he reapproached his own geometric candleholders, and the result was Line, whose shape was conceived through a mathematical formula. The two candleholders form a single line, and the architectural look fits perfectly with contemporary minimalism. Kubus and Line is still crafted in Denmark, and among architects and design connoisseurs it has acheived the status of a modern international design icon. 


Cleaning of Kubus Bowl

The Kubus Bowl is based on original sketches by Mogens Lassen, and features elements evocative of the Bauhaus school, one of Mogens Lassen’s primary inspirations. The German design school believed that good design should be accessible to the people, and this concept appealed to architect Mogens Lassen. The Kubus Bowl is produced in Denmark with a focus on high quality and solid craftsmanship, and the bowl is a natural extension of the iconic Kubus candleholder, designed by Mogens Lassen in 1962. The Kubus Bowl is suitable for home decoration year-round and can contain everything from spring blossoms to herbs, fruits, or your favourite candy.


Instruction for View

Mirror, mirror on the wall, who’s the fairest of them all? Characteristic, simple and timeless design is the hallmark of the View mirror, which seems to float out from its place on the wall. Hang the mirror in your foyer, your bedroom or along with your artworks in your living room.






Instruction for Illustrate

With clear reference to the iconic Kubus collection, the minimalist Picture frame Illustrate floats out from the wall on which it hangs. For showcasing your favourite illustrations, your art, your loved ones. With its slender moulding, Illustrate places the motif in full focus – just as a picture frame should.